الاستثمار في رأس المال البشري وأهميته في تحقيق التنمية السياحية -دراسة حالة-

Abstract

This study aimed to identify the levels of investment in human capital, tourism development and hotel services provided by some hotels in the western Algerian states, and to check the statistical significance of the relationship of investment in human capital and its dimensions (planning- employment- education and training- governorate) at the level of services provided by the hotel institutions under study, the impact of both investments in human capital and the level of services on tourism development, and to examine the extent to which services mediate between investment in human capital and tourism development in the sample of the study. To achieve these objectives, answer the study questions and verify the proposed hypotheses, we had conducted a survey with the aim of adjusting the basic study tool of the questionnaire and verifying its sincerity and consistency, which was distributed to the study sample (198 questionnaire). The SPSS relied upon, and some statistical methods were used to test the hypotheses of the study. The study found the following findings: -The interest of the hotels under study in investment operations in human capital such as planning, employing education, training and preserving their human capital, offset by the distinction in the level of services provided to tourists working to achieve tourism developmer. -There is a statistically significant correlation between investment in human capital and the level of services provided by the hotel institutions under study; -There is a statistically significant impact between the distinction between the level of services provided by hotels and tourism development; -There is a statistically significant impact between investment in human capital in hotels in question and tourism development; -The level of services mediates (partially mediated) the relationship between investment in human capital and tourism development