Abstract
Our study aims to determine the role that human resources management
plays through its functions in improving the quality of tourism services to achieve
sustainable tourism development. Where the independent variable is represented in
the following human resources management functions: (obtaining human
resources, developing human resources, maintaining human resources). While the
quality of tourism services, which was measured based on the following
dimensions: (tangibility, reliability, responsiveness, safety and security, and
empathy) represented the independent variable. As for sustainable tourism
development, it represents the dependent variable and was measured by the
following dimensions: (economic, social, and environmental).
To achieve the objectives of the study, three questionnaires were designed,
one addressed to the employees of the tourism organizations and the second one
addressed to tourists. The third was a destination for the local population, the first
included 36 items, the second 23 items, and the third 14 items and was distributed
to the research samples in order to collect the primary data and know their opinions
about the study variables. For the statistical treatment of the research variables, the
Statistical Package for Social Sciences (SPSS) version 22 was used. The study
concluded a set of results, the most important of which are: There is a statistically
significant correlation at a significant level of 0.05 between human resource
management and the quality of tourism services, as well as a statistically
significant correlation at a significant level. 0.05 between human resources
management and sustainable tourism development, in addition to the existence of a
statistically significant correlation at a significant level of 0.05 between the quality
of tourism services and sustainable tourism development. According to Baron and
Kenny's model, the quality of tourism services has a partial mediation relationship
between human resource management and sustainable tourism development